Patient Service Representative

Jennifer Jo Herndon                               Email: herndonjenn@yahoo.com
118 S. 7th Street, Apt. 1, Clarksville, TN 37040   Phone: (931) 449-9125       


Work Experience


Clarksville Pool and Leisure LLC & Thrash Properties (02/22/2016 – Present)


Clarksville, Tennessee United States


Supervisor: Randy Thrash (Owner) – 931-896-2182: Contact: Yes


 


Salary: $13.50 per hour                                                Hours per week: 40


Duties: All office and human resource management for two companies. Accounts payable, receivable, and payroll. Preparation and payment of weekly and quarterly payroll taxes. All banking/credit card reconciliations, daily bank deposits, filing, multiple phone lines, scheduling appointments, work order preparation for service professionals/calls, insurance payments and documentation, 1099 recording and preparation. All general office procedures. QuickBooks reconciliations, data entry, and accountant preparations for yearly taxes. Inventory development and entry. Heavy account receivable collections for the service business. Development of policies for service technicians, customer relations, and business in general. Working directly with independent warranty companies to complete service work for our mutual customers.


 


Austin Peay State University (05/15/2015 – 02/19/16) – Student Employee Adult and Nontraditional Student Center


Clarksville, Tennessee United States


Supervisor: Martha Harper – 931-221-6854: Contact: Yes


 


Salary: $8.36 per hour                                                 Hours per week: 20


Duties: Greeting students and facility, assist in all office duties, answer phones, and assist in student programs and celebrations.


 


Austin Peay State University Volunteer Leadership Positions:


Adult Café Leader (2014, 2015-2016)


Alternative Break Leader (Fall 2014, Winter 2016)


Alternative Break Member (Spring 2013, Summer – International 2015)


APSU Dance Marathon Executive Committee Asst. Finance Director (2014-2015)


APSU Splash Dance Executive Committee Representative (2015)


Treasurer Nontraditional Student Society (2015-2016)


Treasurer Habitat for Humanity Club (214-Present)


Participant in several other Austin Peay State University sponsored volunteer projects


 


Adaptive Customs LLC. (12/01/2011 – 01/31/2015) – Business Closed


Clarksville, Tennessee United States


Supervisor: Self – Independent Contractor


 


Salary: $10.00 per hour                                                Hours per week: 30-40


Duties: Accounting and office manager, payroll, data entry, accounts payable, accounts receivable, mail distribution, develop office procedures, filing, and all general office duties.


 


The Bailey Company (09/21/2010 – 11/24/2010) – Accounts Receivable/Account Collector


Nashville, Tennessee United States


Supervisor: Human Resources – 615-242-0351; Contact: No, please ask.


 


Salary: $11.00 per hour                                                Hours per week: 40


Duties: Mail distribution, mailroom including bulk mailing and large delivery organization, daily printing of invoices for 12 locations, separate and mail all invoices, collection calls to vendor accounts, assist in all office duties, assist sales office (both inside and outside sales), inventory, assist Accounts Payable Manager with all duties requested, filing.


                                                                                                                                                                       
Convergys (01/19/2009 – 09/20/2010) - Customer Service Representative
Clarksville, Tennessee United States
Supervisor: James Moten – 931-221-3000; Contact: Yes

Salary: $9.15 per hour                                 Hours per week: 40
Duties: Responsible for answering incoming client calls for a national mobile phone corporation, maintain client confidentiality, accounts receivable, assist customers in troubleshooting issues with their personally owned devices, provide billing information, issue credits to personal and business accounts, sell new products and/or services, and provide excellent customer service.

Atlantic Engineering Group (12/01/2007 - 12/05/2008) - Project Coordinator/Administrative Assistant
Clarksville, Tennessee United States
Supervisor: Shelly Jansen - 706-654-2298; Contact: Yes

Salary: $14.95 per hour                                                Hours per week: 40
Duties: Direct administrative assistant to the Project Manager and Senior Project Coordinator, office management, client billing, sub-contractor billing, accounts payable, accounts receivable, maintenance of on-site human resource documents, maintain daily and weekly spreadsheets, travel arrangements, weekly management meeting minutes, client relations, customer services and multiple phone lines.

Additional Information & References available upon request.



Ability to work in a fast-paced atmosphere; able to maintain excellent client reports, records, and rapport; accurate billing and business record-keeping skills.


Trained in legal and medical transcription, Microsoft Office, Microsoft Windows; QuickBooks; WordPerfect; dictation; payroll; and advanced office procedures.


 

  • ID#: 126275
  • Location: Clarksville, TN , 37040

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