Customer Service and Sales Representative - Clarksville, TN

Job Title:
Customer Service and Sales Representative - Clarksville, TN
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Why come work for Convergys in Clarksville, Tennessee? We offer career growth opportunities, excellent benefits, paid training, employee discounts and much more! Apply now to find out more about the Customer Service and Sales position and how top performers can earn great incentives and bonuses! Work for a company that is proven to be a great place to work!
Dimension & Scope:
You've got big ideas ? and the skills, energy and dedication to actually bring them to life. You know the "next big thing" when you see it, and you always want to be part of the action. We're exactly the same.
So, why not take all of that talent, insight and appreciation for innovation, and put it to work where it can make a world of difference. At Convergys, the world leader in relationship management, were doing just that ? every day. We help clients maximize the power of their contact with their customers!Join us at Convergys! In our state-of-the-art call center, you'll discover fun, challenging work, surrounded by talented, supportive managers and colleagues, and you'll enjoy:
Excellent Benefits
Starting Pay $10.50 hr
Profitable monthly performance incentives and bonuses
Inbound Calls Only
Exceptional growth opportunity
Excellent work environment including diversity and respect
Medical, Dental, Vision Plans available
401(k) Savings Plan
Tuition Reimbursement
Essential Functions/Core Responsibilities:
Responsible for achieving specific sales targets and maximizing sale opportunities on each and every call
Use probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
Up-selling and Cross-selling for Wireless, TV, Internet, and home phone based products.
Maintain broad knowledge of products, pricing, promotions, and procedures
Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and sales performance
Answer billing questions by talking through components of customer accounts
Candidate Profile:
High school diploma
Six months of sales experience preferred
Ability to demonstrate sales technique and product knowledge
Courteous with strong customer service orientation
Strong communication and negotiation skills required
Ability to effectively communicate, both written and verbally
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Strong computer navigation skills and PC Knowledge
Ability to learn and think conceptually
Dependable with proficient attention to detail
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Able to rotate shifts, as needed
Based on location and/or program, additional experience/skills may be required
Job requirements may vary by country and will not contravene any local laws
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
EEO Employer/Vet/Disabled
Location:
USA, Clarksville, TN
Language Requirements:
Time Type:
Full time

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