Medical Receptionist / Concierge

"PRINCIPAL DUTIES AND Responsibilities:
The Concierge shall meet the members and residents requests and needs to further enhance their life with a "Yes we can!" attitude.
Represents the campus in a positive manner while creating an environment that fosters respect and courtesy for members and employees alike. Works within the campus programs to encourage and promote safety and the well-being of all members and employees.
Upholds the company s Mission Statement.
Maintains HIPAA standards and regards all medical or healthcare information pertaining to members and employees as confidential.
Meets and greets all prospects, guests, vendors, and members and residents in a positive and friendly manner. Communicates with appropriate staff for follow up, enforce visitation policies, and offer beverages and snacks as appropriate.
Responds promptly to all incoming phone calls and transfers call or receives and distributes messages as necessary.
Completes lead sheets for marketing in their absence or unavailability. Includes following the questions to ensure all adequate contact information is attained and properly passed on to the marketing team in a time efficient manner.
Responds promptly to visitors at the entrance gates in a positive manner with appropriate follow up based on purpose of visit to the community.
Participates in the Member Services team meetings. The Concierge shall bring ideas, resources, and member/resident interests and concerns to each meeting.
Maintains RSVP lists for events, outings, lunch and learns and keeps appropriate department heads informed of head counts.
Continuously supports the Member services department by assisting with daily and weekly programming reminders, programming changes (if necessary), flyers, and sign-up sheets.
Maintains an accurate emergency telephone listing, an accurate key personnel telephone listing, and accurate member directory.
Maintains transport schedule for all Transportation Leaders. Creates daily assignment sheets including member name, time of appointment, doctor being seen, and office address when needed and delivers them to the Transportation Leaders. Communicates and works with Transportation Leaders to make adjustments to the appointment schedules accordingly.
Monitors and enforces visitation policies and procedures.
All Concierges shall effectively communicate with each other in order to work as a team for the successful completion of the above listed responsibilities.
High school graduation or GED required
Telephone operating and answering experience required
Proficient computer skills in Microsoft Office (Word, Excel, Publisher, Outlook)
Ability to work with minimal or close supervision.
Must conduct all business with a professional manner and with a high level of confidentiality
Climb up to two flights of stairs. "

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