Operations Dispatcher (Part-Time)
CDE Lightband, the municipal electric and broadband power provider for the City of Clarksville, offers electric, television, internet and phone service to customers within the city limits.
CDE Lightband serves over 70,000 metered homes and businesses with electric service and over 20,000 customers with broadband services over our Fiber to the Premise Network.
We are looking for an ideal candidate to join the Operations Dispatch team on a part-time basis.
This position will work a rotating schedule, covering after business hours to provide 24/7 customer and electric crew support.
These rotations will include all evenings, all weekends and all holidays.
Incumbents answer incoming phone calls providing customer support and account information, reconnect electric service or establish new electric service for customers either by remote electronic access or dispatch to appropriate personnel, initiate, document, assign various work requests to appropriate work crews and meter service personnel, complete and route documentation of work requests, and provide communications between work crews and the dispatch center.
Responsibilities may include assigning jobs to work crews; communicating with customers regarding routine job requests, service restoration and emergency reports; routing documentation to appropriate departments; Record and organize information from customers regarding service interruption and outagesTeam/Division:
Operations Support / ElectricReports To:
Operations Support SupervisorJob Status:
Part-TimeWork Schedule:
Rotating - Covering after business hours 24-7 support, including evenings, weekends, and holidays Pay Status:
HourlyFLSA Status:
Non-ExemptPay Grade:
7Created/Updated:
September 2017 Essential Duties and Responsibilities Receives and routes service calls; coordinates, prioritizes, and assigns service orders; communicates information between work crews and the dispatch center; determines emergency priorities and dispatches units as necessary.
Monitor & Administer Surveillance Systems; Responding to all alarms and notices as trained while utilizing the tools provided for constant system security and reliability Monitors SCADA system; monitor and administer outage management systems Dispatches appropriate units to specific calls utilizing a radio console; tracks calls and notifies appropriate individual(s) of situations requiring their attention Maintains operational records and logs.
Performs other duties as assigned of a similar nature or to provide assistance as needed QualificationsEducation:
High School Diploma or equivalent (GED)
Experience:
Two-Years' Experience in a clerical or customer service experienceCertifications & Licenses:
CPR/AED or ability to obtain upon hireOther Requirements:
Equivalent combination of education and experience sufficient to successfully perform the essential duties of the job also consideredKnowledge, Skills and Abilities Knowledgeable of CDE Lightband operations and emergency situations Knowledgeable of and Skilled in Customer Service practices and principles Knowledgeable of City Geography Skilled in Prioritizing and Assigning Work Skilled in Coordinating assignments and Remaining calm and professional in emergency situations Skilled in Basic Computer and related software applications Skilled in Coordinating operational activities, and Preparing and processing work orders Ability to work independently and individually, and to accept responsibility and account for his/her actions Ability to communicate clearly and concisely both written and through the spoken word.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems Ability to pay attention to the minute details of a project or task Ability to identify and correct conditions that affect employee safety Physical DemandsFingering (fine dexterity)FLifting/Carrying Other:
Handling (grasping, holding)FUnder 10 lbsFUse of headsetCRepetitive MotionF11-20 lbsOAbility to identify colors independent of anotherCReachingC21-50 lbsRClimbO51-100 lbsNCrawlOOver 100 lbsNExtended Periods of SittingCKneelOPushing/Pulling SquatFUnder 10 lbsFSpeaking Clearly to be understood on the telephone & hearing a responseCSitC11-20 lbsOStandF21-50 lbsRBendF51-100 lbsNAbility to climb ladders at extended heightsNWalkFOver 100 lbsNLegend:
N = Never; R = Rarely; O = Occasional (1% - 33%); F = Frequent (34% - 66%); C = Constant (over 66%) Working Conditions Indoor office position Incumbents will be required to work off hours, sometimes with little to no warning, as needed due to emergency situations, to include but not limit to:
weekends, holidays, late nights.
Additional NoteThe above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on business needs of the department.
All employees in pursuit of their job duties should demonstrate the behaviors of the Code of Ethics and the CDE Lightband Mission & Vision.
EEO Compliant; TN Drug-Free Workplace & E-Verify Participant Recommended Skills Administration Cpr Customer Service Expediting Geography Medical Emergency Estimated Salary: $20 to $28 per hour based on qualifications.
CDE Lightband serves over 70,000 metered homes and businesses with electric service and over 20,000 customers with broadband services over our Fiber to the Premise Network.
We are looking for an ideal candidate to join the Operations Dispatch team on a part-time basis.
This position will work a rotating schedule, covering after business hours to provide 24/7 customer and electric crew support.
These rotations will include all evenings, all weekends and all holidays.
Incumbents answer incoming phone calls providing customer support and account information, reconnect electric service or establish new electric service for customers either by remote electronic access or dispatch to appropriate personnel, initiate, document, assign various work requests to appropriate work crews and meter service personnel, complete and route documentation of work requests, and provide communications between work crews and the dispatch center.
Responsibilities may include assigning jobs to work crews; communicating with customers regarding routine job requests, service restoration and emergency reports; routing documentation to appropriate departments; Record and organize information from customers regarding service interruption and outagesTeam/Division:
Operations Support / ElectricReports To:
Operations Support SupervisorJob Status:
Part-TimeWork Schedule:
Rotating - Covering after business hours 24-7 support, including evenings, weekends, and holidays Pay Status:
HourlyFLSA Status:
Non-ExemptPay Grade:
7Created/Updated:
September 2017 Essential Duties and Responsibilities Receives and routes service calls; coordinates, prioritizes, and assigns service orders; communicates information between work crews and the dispatch center; determines emergency priorities and dispatches units as necessary.
Monitor & Administer Surveillance Systems; Responding to all alarms and notices as trained while utilizing the tools provided for constant system security and reliability Monitors SCADA system; monitor and administer outage management systems Dispatches appropriate units to specific calls utilizing a radio console; tracks calls and notifies appropriate individual(s) of situations requiring their attention Maintains operational records and logs.
Performs other duties as assigned of a similar nature or to provide assistance as needed QualificationsEducation:
High School Diploma or equivalent (GED)
Experience:
Two-Years' Experience in a clerical or customer service experienceCertifications & Licenses:
CPR/AED or ability to obtain upon hireOther Requirements:
Equivalent combination of education and experience sufficient to successfully perform the essential duties of the job also consideredKnowledge, Skills and Abilities Knowledgeable of CDE Lightband operations and emergency situations Knowledgeable of and Skilled in Customer Service practices and principles Knowledgeable of City Geography Skilled in Prioritizing and Assigning Work Skilled in Coordinating assignments and Remaining calm and professional in emergency situations Skilled in Basic Computer and related software applications Skilled in Coordinating operational activities, and Preparing and processing work orders Ability to work independently and individually, and to accept responsibility and account for his/her actions Ability to communicate clearly and concisely both written and through the spoken word.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems Ability to pay attention to the minute details of a project or task Ability to identify and correct conditions that affect employee safety Physical DemandsFingering (fine dexterity)FLifting/Carrying Other:
Handling (grasping, holding)FUnder 10 lbsFUse of headsetCRepetitive MotionF11-20 lbsOAbility to identify colors independent of anotherCReachingC21-50 lbsRClimbO51-100 lbsNCrawlOOver 100 lbsNExtended Periods of SittingCKneelOPushing/Pulling SquatFUnder 10 lbsFSpeaking Clearly to be understood on the telephone & hearing a responseCSitC11-20 lbsOStandF21-50 lbsRBendF51-100 lbsNAbility to climb ladders at extended heightsNWalkFOver 100 lbsNLegend:
N = Never; R = Rarely; O = Occasional (1% - 33%); F = Frequent (34% - 66%); C = Constant (over 66%) Working Conditions Indoor office position Incumbents will be required to work off hours, sometimes with little to no warning, as needed due to emergency situations, to include but not limit to:
weekends, holidays, late nights.
Additional NoteThe above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on business needs of the department.
All employees in pursuit of their job duties should demonstrate the behaviors of the Code of Ethics and the CDE Lightband Mission & Vision.
EEO Compliant; TN Drug-Free Workplace & E-Verify Participant Recommended Skills Administration Cpr Customer Service Expediting Geography Medical Emergency Estimated Salary: $20 to $28 per hour based on qualifications.
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